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My antivirus software detected a possible virus in one of your files! What now?

Solution

Given our vigilance over security and virus protection, it's unlikely there is an actually virus in any of our executable / installation files. While there is always a remote possibility of such occurring, it's more likely that you've encountered a false positive. Just to be sure, however, we always take any such inquiries seriously and double-check anyway.

One great way to do this (which you can do too), is to use the website VirusTotal (recent tymora.exe scan). VirusTotal scans files through over FORTY virus scanners to check for possible viruses, so if you're not seeing multiple hits for the same possible virus, it's likely you've hit a false positive with your virus scanner. As you can see if you follow the link (or by viewing the text below), in the case of our file "tymora.exe", there was one false positive that appeared, so it's highly unlikely there are any real viruses present.

If you are worried, we ask that you use VirusTotal or another similar site to double-check for false positives. If you still feel there may be an actual problem, please contact us ASAP and we'll quickly look into it.

SHA256: 6c2047482bf077336039f13ac8fd2ef5c87629dd9f835762d24a6c83ef317e42
File name: tymora.exe
Detection ratio: 1 / 43
Analysis date: 2012-10-25 17:42:26 UTC ( 1 minute ago )
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More details
AntivirusResultUpdate
Agnitum - 20121024
AhnLab-V3 - 20121025
AntiVir - 20121025
Antiy-AVL - 20121025
Avast - 20121025
AVG Agent3.IWM 20121025
BitDefender - 20121025
ByteHero - 20121025
CAT-QuickHeal - 20121025
ClamAV - 20121025
Commtouch - 20121025
Comodo - 20121025
DrWeb - 20121025
Emsisoft - 20121025
eSafe - 20121017
ESET-NOD32 - 20121025
F-Prot - 20121025
F-Secure - 20121025
Fortinet - 20121025
GData - 20121025
Ikarus - 20121025
Jiangmin - 20121025
Kaspersky - 20121025
Kingsoft - 20121008
McAfee - 20121025
McAfee-GW-Edition - 20121025
Microsoft - 20121025
MicroWorld-eScan - 20121025
Norman - 20121025
nProtect - 20121024
Panda - 20121025
PCTools - 20121022
Rising - 20121025
Sophos - 20121025
SUPERAntiSpyware - 20121025
Symantec - 20121025
TheHacker - 20121025
TotalDefense - 20121024
TrendMicro - 20121025
TrendMicro-HouseCall - 20121025
VBA32 - 20121025
VIPRE - 20121025
ViRobot - 20121025
 
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Article details
Article ID: 20
Category: tymoraPRO tradeSCAN
Date added: 2022-07-15 15:45:11
Views: 493
Rating (Votes): Article rated 3.5/5.0 (60)

 
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